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FREQUENTLY ASKED QUESTIONS

Ordering your wedding stationery is such an exciting part of the wedding planning process.  To give you peace of mind and to clarify some of the finer details we have prepared this list of common queries we receive from our clients.  If you don’t find the answer to your question here please get in touch.

 

HOW CAN I GET IN TOUCH?

You can contact us right here.  Our studio hours are 10am - 6pm M-F (GMT)

 

HOW DO I PLACE MY ORDER?

You can order your wedding invitations directly online, or by contacting us here.  We can then discuss what elements and quantities you require, and answer any questions you may have.

 

WHAT HAPPENS WHEN I PLACE MY ORDER?

Every step of the order process is explained on our Order Process page.

 

IS THERE AN ORDER MINIMUM?

We have a minimum order of 30 per element.

 

CAN I PURCHASE PRINTABLE FILES?

Yes, of course!  We can produce printable versions of all our designs for digital printing.  Contact us for more details.

 

WHEN SHOULD I PLACE MY ORDER?

3-6 weeks should be allowed from the time the order is made to receiving the printed stationery.  The length of the design stage depends on a few factors.  It can be anywhere from a couple of days to multiple weeks depending on the number of edits and how quickly you get back to us with any changes.  For more details see our Timelines and Order Process pages.

 

WHAT KIND OF CARD DO YOU USE?

Our signature card stock is produced by a century-old, family run, Italian paper company - Fedrigoni.  It is a bright white, heavy weighted 300gsm stock.  It is finely textured and rich to the touch and is the perfect introduction to your wedding!

 

CAN I SEE A SAMPLE BEFORE ORDERING?

Yes!  We highly recommend purchasing samples to get an idea of what your wedding stationery will look and feel like.  Our sample pack includes 1 x invitation, 1 x detail card, 1 x reply card and corresponding envelopes.  Unfortunately, samples can not be customised.  You can order samples right here.  

 

CAN I SEE MY DESIGN BEFORE IT IS PRINTED?

Absolutely.  Once you have placed your order, we will gather your details from you and get started on the design and editing stage of the process.  Three digital proofs are included with every order, so we'll have plenty of time to make them perfect!  For a detailed explanation of the process click here.

 

I NEED HELP WITH WORDING, ETIQUETTE, TIMELINES.

That’s what we’re here for!  Check out our Wording, Etiquette and Timeline pages.  If you don’t see what you need there, we are always happy to talk stationery, just get in touch.

 

IS IT POSSIBLE TO ORDER MATCHING STATIONERY?

Of course.  We know how important it is for you to create a cohesive statement with your wedding stationery.  We have menus, order of service, place cards, table plans and table numbers to match each of our suites.  Contact us for details and pricing.

 

CAN I CUSTOMISE MY INVITATIONS?

All wording and layouts can be customised to your needs.  We also have extensive font and colour options for you to choose from.  Certain graphics or watercolour elements cannot be altered. 

 

SIZES?

Save The Date - A6 (105 x 148mm)

Invitations - 5" x 7" (127 x 178mm)

Reply Card - A7 (74 x 105mm)

Detail Card - A6 (105 x 148mm)

Menus - DL (99 x 210mm) or  5" x 7" (127 x 178mm)

Place Card - Tent Fold (90 x 45mm) 

Order Of Service - A5 Folded (148 x 210mm) or  DL (99 x 210mm)

Table Plan - A3 (297 x 420mm) or  A2 (420 x 594mm)

Belly Bands - Width: 55mm

 

REFUNDS & EXCHANGES

Because your order is customised for you and your event, all orders are final.  We recommend purchasing samples to get an idea of what your final product will look like.  Refunds will not be granted for colour differences between online proofs and the printed product, or grammatical/spelling errors that have been approved prior to printing.  Please see our Policies for more info.