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FREQUENTLY ASKED QUESTIONS

Ordering your wedding guest books, vow books and planners should be such an exciting thing! To clarify some of the finer details and give you peace of mind we have prepared this list of common queries we receive from our customers.

CUSTOM FOIL GUEST BOOKS

Book sizes

Our guest books come in 3 sizes :

  • 9x6"
  • 10x8"
  • 12x12"

Interior page styles

Choose from 3 interior page styles :

  • White
  • Lined (on one side)
  • Black

Interior page weight

  • White pages - 70# matte paper
  • Lined pages - 70# matte paper
  • Black pages - 60# matte paper

Page quantity

Choose from 2 page quantities :

  • 50 pages
  • 100 pages

The 50 page option is 50 sheets of paper, so it’s technically 100 pages if you use both sides of the paper. 

The 100 page option is 100 sheets of paper.

Foiling details

Our guest books are finished with a luxury raised UV foil (no vinyl).

Suitable pens

We recommend Sakura Pigma Micron pens which can be found on Amazon in a variety of thicknesses. Or Uni-Ball Signo gel pens. 

Cover details

Our custom foil guest books are perfect-bound, hardcover books. The paper cover finish is a matte velvet laminate. It is very matte and soft to the touch.

Lined pages

The lined page style have the following number of lines :

  • 9x6" - 11 lines
  • 10x8" - 16 lines
  • 12x12" - 24 lines

The lined page option is lined on one side only (the back of each page is unlined).

Caring for your custom foil guest book

Never store your guest book in a place where it may be in direct sunlight, extreme heat, humidity or moisture.

Our matte laminate covers may show up fingerprints after being handled. You can use a slightly damp soft cloth on the cover that should clean right up.

As all text and artwork is created with real gold foil we recommend being very careful as it can be scratched.

What size book should I choose?

We find it hard to advise page quantity and book size as people tend to use the books in really unique ways....some just signing names, others adding mini instax pics and writing paragraph style well wishes.

Here are our general guidelines :

  • We would recommend the 9x6" size for small intimate weddings. If you're worried about your book looking empty, we would suggest our lined page option. As this page style is lined on one side only it may encourage your guests to just use one side when signing...and thus help the book look fuller.
  • Our most popular size and style is 10x8" with 50 pages, white or lined. This size suits most weddings.
  • We suggest our 10x8" with 100 page or either 12x12" sizes for large weddings of 200 or more guests.

Polaroid or Instax Minis

We don't guarantee that the binding will accommodate a heavy amount of photos as it is not expandable. 

We do know that a lot of our customers have used our books for Polaroids and Instax mini pics. We would recommend using a low profile adhesive and alternating pages with written well wishes and photos.

We recommend double-sided tape, E-Z Runner grand or Duck Easy-Stick.

Cover color

We have created a page here showing all 50 of our cover colors in natural light to help you decide which color is right for you.

VOW BOOKS

Book size

Our vow books come in 1 size :

  • 4x5.5"

Interior page style

Our vow books have lined interior pages. Lined on both sides of the page.

Interior page weight

  • Lined pages - 70# matte paper

Page quantity

Our vow books have 24 lined pages.

Foiling details

Our vow books are finished with a luxury raised UV foil (no vinyl).

Cover details

Our custom foil vow books are saddle-stitch bound, softcover books. The cover finish is a matte velvet laminate. It is very matte and soft to the touch.

Sold as a pair

Our vow books are sold as a set of 2. They cannot be sold singly.

PLANNERS

Book size

Our planner books come in 1 size :

  • 6x8.75"

Interior page style & quantity

  1. 170 Printed Pages in 8 Tabbed Sections ...

    1 - Budget
    2 - Checklist Timeline
    3 - To-Do List
    4 - Vendors
    5 - Bridal Shower
    6 - Bachelorette Party
    7 - Honeymoon
    8 - Notes + Vows

Interior page weight

  • Printed pages - 70# matte paper

Foiling details

Our vow books are finished with a luxury raised UV foil (no vinyl).

Cover details

Our custom foil planners are open wire-o, hardcover books. Every planner has silver coil binding. The paper cover finish is a matte velvet laminate. It is very matte and soft to the touch.

PROOFING PROCESS

What is a proof?

A proof is a digital mockup of your design.  It gives you an idea of what your finished product will look like. They provide a chance to check spelling, punctuation and placement.

Proofing process

  • FIRST PROOF 1-2 Business days

After purchasing one of our books and provided all of the information we need, we'll get started on your unique design.  We will then send you a digital proof within 1-2 business days (Mon-Fri). 

Your digital proof will be sent to the email associated with your order. Please check regularly for updates or queries from us to make sure your order is moving along.

  • ADDITIONAL PROOFS 1-2 Business Days

After you have received your digital proof you can request that we make amendments to names, dates, spelling, etc. If you would like additional text we will do our best to accommodate but please get in touch prior to ordering to confirm.

Font / Full design requests

Your design will be created in the design and fonts shown in the product photos.  We do not offer font changes to a design that has been purchased. Please make sure you are happy with the fonts shown in the photos prior to ordering.

What happens if we don't hear from you?

If we don't hear back from you within 2 business days of receiving your proof we will send a gentle reminder email with your proof.  

If we don't hear back after another 2 business days we will go ahead to production.

At this point no changes can be made so please make sure you are checking your email for our messages.

When do we NOT send a proof?

If you have chosen our RUSH production option we will not send a proof.

If you have chosen this option please make sure all personalization is accurate as we will copy and paste exactly from your instructions.

If your wedding / 'need by' date is close

If your wedding date is close we will proceed to production 24 hours after we send the proof to ensure you receive in time.

No revisions can be made once your book has been moved to production.

CUSTOMIZATION

Can I add an extra line to the cover?

Absolutely!

If you’re happy to go ahead you can order the book in the size you’d like and then let us know the wording you'd like to add in the note section when you check out.

Can I add text to the back cover?

Sure thing! If you’re happy to go ahead you can order the book in the size you’d like and then let us know the wording you'd like to add in the note section when you check out.

We recommend keeping the text for the back cover to max 3-4 lines.

Can I customize the guest book for a different occasion?

Of course, if you’re happy to go ahead you can order the book in the size you’d like and then let us know the wording you'd like to use in the personalization boxes when you check out.

Can I add my custom monogram / logo / graphic to the cover?

Yes, we love to create bespoke books like this!  We would need you to provide a high resolution PNG or PDF file. The file needs to be at least 300dpi and have a transparent background.

If you’re happy to go ahead you can order your book in the style, size, color you’d like and then let us know your instructions for the custom artwork in the note section when you checkout. Details like size and placement. 

Once you place you order please send the file to us directly via email to hello@drifthousepress.com along with your order number.

Can I mix and match designs?

If you would like us to use a graphic from one book design on a second book design please contact us prior to ordering with details. We can then let you know if this is feasible.

TIMEFRAMES

Order process timeframe

Place Order

  • Your design will be created in 1-2 business days

Proofing Process

  • Receive and approve your design 1-2 business days

Production

  • Time to create the book(s) 5-7 business days

Shipping

  • 2-3 business days

TOTAL TIME

  • 9-14 business days

*Please note these timeframes are dependant on how quickly you come back to approve the design and whether you require edits.

**Production and shipping timeframes are estimated only and not guaranteed.

***We recommend ordering as early as possible to allow enough time for edits and delays outside our control

RUSH timeframe

Place Order

  • Your design will be created in 1 business days

Proofing Process

  • If you have chosen our RUSH production option we will not send a proof

Production

  • Time to create the book(s) 5-7 business days

Shipping

  • 2-3 business days

TOTAL TIME

  • 8-11 business days

*Please note these timeframes are dependant on how quickly you come back to approve the design and whether you require edits.

**Production and shipping timeframes are estimated only and not guaranteed.

***We recommend ordering as early as possible to allow enough time for edits and delays outside our control

SHIPPING

Shipping carriers

All of our books are sent with USPS, UPS or FedEx.

Shipping time

  • USPS Priority : Estimated delivery time 2-3 business days.
  • UPS : Estimated delivery time 2-3 business days.
  • FedEx : Estimated delivery time 1-2 business days.

*Business days are Monday-Friday and exclude Public and Bank Holidays.

**These time frames are estimates. Busy periods, holidays, weather, etc. can all have an effect on these time frames.

Tracking

All of our books are sent via a tracked service. We will update you with tracking info as soon as your order is dispatched.

Delayed shipping

We kindly ask that you allow 5 business days from the last tracked movement to see if your package will arrive.

​If you have not received your order by then, please contact us for assistance.

Tracking says delivered but I don't have my package

On occasion, a package will be placed in an unusual area or mistakenly delivered to a neighbor. ​​​​

We recommend contacting your neighbors and your local mail centre if the tracking says the package was delivered and you are yet to receive it.

RETURNS, REFUNDS and CANCELLATIONS

Returns

As all of our products are custom made to order we do not accept returns.

Refunds

Because your order is customized for you and your event, all orders are final. 

Refunds will not be granted for color differences between online proofs and the printed product, or grammatical / spelling errors that have been input by you and / or approved prior to printing.

Please see our Policies for more info regarding refunds.

Cancellations

If you would like to cancel your order before any design work has commenced, you will be offered a full refund.

If you would like to request a cancellation once design work has commenced (prior to final proof approval/printing stage), you will be refunded 50% of the order total. We must be paid for any work that is either in progress or completed.

We are unable to process order cancellations or refund orders once the design has been sent to production. 

Damaged / Defective item

In the unlikely event that your order is damaged in transit, please contact us as soon as possible so that we can rectify the situation.

Please include your order number in your email and attach the following:

  • Photo of the damage to the packaging.
  • Photo of the damage to the product.

Incorrect items

In the unlikely event that you receive an incorrect item, please contact us as soon as possible so that we can rectify the situation.

Please include your order number in your email and attach the following:

  • Photo of the item received.